Café Manager (Posting on behalf of Café ZUZU)

Job details

The Role

Curate a transporting guest experience

• Follow and enforce systems to ensure consistency in product and service
• Build rapport and establish repeat guests from inside and outside the direct community
• Perform guest quality checks and recoveries when necessary

Create a supportive, safe and growth-oriented work environment

• Foster an environment of “happy people making people happy”
• Conduct pre-shift meetings with immediate reporting team members
• Create succession planning within the café business
• Audit team member performances and give in the moment feedback
• Work safely in accordance with Health & Safety Act
• Hold regular training meetings to consistently develop knowledge and skills of team members

Manage daily café operations

• Perform functional senior barista duties
• Manage café preventative maintenance & repair and maintenance work
• Ensure café team is scheduled to maintain optimal profit margins
• Conduct Inventory counts and reporting into GM & order products as needed to par
• Inspect and sign for incoming orders; checking quality of products or errors
• Open/Close cafe in accordance with daily checklists
• Follow and enforce company policies and procedures
• Cash handling & reconciliation – balance tills, provide due-backs
• Management of our coffee membership program and flex workspace
• Maintain accurate and clean handoff of the business into lunch/dinner services

Continually develop management skills

• Ongoing development of product knowledge
• Use strategic thinking when collaborating with GM on new systems and processes
• Keeping up to date with industry trends & competitive analysis

Support Local Gusto Gives Back Initiatives

• Hold a leadership seat within the GGB committee.
• Support senior leadership on ideation and connecting ZUZU to specific initiatives
• Coordinate and manage on-site events
• Work with community leaders on engagement and growth on ongoing initiatives

Who You Are

The right person for this role has a strong hospitality leadership background and prioritizes both guest and team member experience. The ideal candidate is equal parts people and process-driven with an aptitude for creating efficiencies at all levels of the business.

Preference will be given to those who:

• Previous high volume, quality driven coffee/espresso experience
• Proficient in café or QSR style of service and operations
• High level of coffee and tea knowledge
• Excellent communication skills at all levels of an organization
• Strategic, entrepreneurial and innovative thinker
• Valid First Aid, Smart Serve, WHMIS Certification
• Passionate, positive, and approachable

What We Offer

We are excited to offer a competitive compensation package including but not limited to:

• A comprehensive health insurance and wellness benefits program
• 24-7 access to a health concierge and discounted memberships to wellness-driven products
• Discounted dining privileges at all of our restaurants for you + guests
• Consistent schedule and safe, positive environment awarded Best Managed in Canada by Deloitte
• Access to regular training and development programming for inside and outside of hospitality goals
• Internal priority role postings & hiring practises for expanded growth opportunity
• Competitive base salary based on role expectations and performance

If you are interested in this position, or know of someone who is interested, please forward your resume and salary expectations to Alma Betancourth, Manager, Employment Initiatives, at abetancourth@danielscorp.com by October 15, 2022.